Frequently Asked Questions
If you have questions, we have answers.
General Questions
Why can’t I buy everything online that I can buy in-store?
A: Some manufacturers do not permit us to sell their products online.
Is there a cut-off time for modifying or canceling my order?
A: Orders cannot be modified online after placement. Call the store for assistance, but changes cannot be guaranteed.
How are temperature-sensitive items stored?
A: Items are kept in refrigerators or freezers (as applicable) until you pick up your order (for in-store pick up) or until the delivery driver prepares for departure (for doorstep delivery).
Online Ordering Process
Is there a minimum order value for in-store pickup?
A: There is no minimum amount required for an in-store pickup order.
Is there a minimum order value for doorstep delivery?
A: There is a $35 minimum amount for deliveries.
Is there a limit to the number of items I can add to my order?
A: At this time the only limit is the available stock.
When will the final amount be charged to my credit card?
A: The final amount is charged after your order is prepared. The original hold will expire within 1-7 days, depending on your bank.
Store Pickup Questions
Can someone else pick up my order?
A: Yes, someone else can pick up your order. Ensure they have the necessary order details.
Where do I go in the store to pick up my order?
A: Please come to the checkout lane and let the cashier know that you are here to pick up your online order.
What happens if I miss my pick-up time?
A: Please be sure to pick up your order as soon as possible during regular store hours.
Store Returns Questions
What is the return policy for online orders?
A: We have a 30-day return policy, which means you have 30 days from the time of purchase to request a return. Please see our full return policy here.
Do you have more questions?
If you didn't find the answer to your question, please send us your question.